If you are not pleased with your purchase from, just contact us within 30 days and we will give you a refund, provided you return the merchandise andit is complete, unnused and undamaged. Your item needs to have the receipt or proof of purchase.

Verena Penzenstadler
Unterer Waldweg 15a
88690 Uhldingen-Mühlhofen

We wish to draw your attention to the fact that we can only accept return shipments from the same country to which they were delivered. In other words, if your order was shipped to Germany, any returned merchandise must be shipped back from Germany.

Regardless of the country of delivery, you have two options for cancelling your purchase contract:

  1. Cancellation in writing: You will find all informationa on your right of cancellation in our Return Policy.
  2. Cancellation through return of merchandise: You can cancel your purchase by returning the merchandise within 30 days after delivery, under the terms listed above.

You bear the immediate costs of returning the goods. We ask you not to arrange for returns at our expense, as these can not be accepted and would be returned to the sender.

Please note that there may be a period of 10 to 14 days between receipt of the returned merchandise and reimbursement of the purchase price. Once we receive your return shipment, we will inform you by e-mail that the merchandise has been received and how much your account or credit card will be credited. 

Should there be any discrepancy between the recipient of the merchandise indicated in the order and the purchaser of the merchandise, the purchase price of the returned merchandise will be reimbursed to the purchaser and holder of the credit card or account used for the purchase. The sum will be reimbursed in the same currency as the purchase. Any losses due to currency fluctuations will not be reimbursed.

Contact Us
If you have any questions on how to return your item to us, contact us: